Client:
Medium–Sized International Manufacturing Company

Issue:
Engaged to complete IT review of European operation to identify better tracking and market analysis of sales forecasting system worldwide.

Deliverable:
Produced a report and design for combining sales and marketing data in Europe and the Pacific Rim with base data in North America. Output included a comprehensive forecasting tool tied to the budgeting and finance systems.

Result:
Integration plan for end-to-end financial forecasting to include marketing and sales data worldwide. This information was then able to produce product line budgets.

Client:
Worldwide Investment Banking Firm

Issue:
Engaged to evaluate outsourced credit and collections systems for integration in the UK.

Deliverable:
Multi-phased engagement beginning with operations review to determine the best technology fit for the organization. Next, vendors were evaluated for best in class software and technology solution , Then, played an active role in the implementation and integration of three vendor solutions.

Result:
Managed the project plan for a full technology and operations solution in the UK that included credit evaluation, customer relationship management solution and collections call center environment at two different sites in Scotland and England.

Client:
Online Business Relationship Firm

Issue:
Designer of matching algorithm and score to marry firms together at large trade shows and conferences.

Deliverable:
Determined most predictive attributes and built proprietary score to be integrated into web software. This became the “brains” of the market solution.

Result:
Provided web provider with a customer score and integration plan.

Client:
U.S. and Canadian MonoLine Credit Card Issuer (one of the largest in the world)

Issue:
Need to have expert outside opinion of loan loss forecast, risk analysis for senior management and education for director, analyst and associate level resources.

Deliverable:
Provided senior leadership at C-level round-table, produced loan loss forecast with interest and external economic data, dashboard connected to data repository, data warehouse strategy for credit life cycle data and provided risk management education for all levels of the organization.

Result:
External evaluation of all risk functions at each level of reporting. Provided outsourced education to these same levels and sat with Chief Credit Officer to help direct one of the world’s largest credit card issuers.

Client:
Large Retail Bank based in New York

Issue:
Need to produce a set of standard reporting and a data warehouse to support mortgage, student lending, DDA accounts, auto lending and credit card portfolios.

Deliverable:
Produced a series of statistical reports (deck) using SAS programming data and merging several operations/financial systems to one Oracle data warehouse.

Result:
First set of meaningful management reports on a consistent monthly basis to run the business.

Client:
Worldwide Agricultural Equipment Leasing and Financing Company

Issue:
Need to produce a score and ranking criteria for dealers. Also measurements to evaluate dealer performance. Set of delinquency reports to manage credit portfolios throughout world markets.

Deliverable:
Used scoring methodology coupled with an evaluation of data attributes to produce a Dealer/merchant score for ranking in incentives and performance.

Result:
Created a new way for management to support and evaluate their dealer relationship and build incentives and performance criteria to drive more business.

Client:
Online Retail Web Store

Issue:
Wanted to support marketing strategy of “market to one” by producing a propensity score and attached likely product to customer encounter.

Deliverable:
Took millions of customers and built a score reflective of their visits to a retail website coupled with data from several other sources.

Result:
Provided web provider with a customer score and product propensity test where the customer could be presented with specific items on each visit that matched their highest propensity to purchase.

Client:
US Retail Store (one of the top three in the country)

Issue:
Support for several credit products by providing analysis of vintages and life time purchase behavior.

Deliverable:
In depth vintage analysis reporting created along with insights provided in managing the credit portfolio.

Result:
Became a Partner in progress for the Retailer and serviced the company with consulting and reporting for almost ten years.

Client:
Quasi-Government Agency dealing with Delinquent Tax Revenue.

Issue:
Need to prioritize resources in managing $30B in tax revenue uncollected. Need to prioritize agents to seek those with the highest propensity for collection.

Deliverable:
Created a score that looked at attributes of the debt and attributes of the debtor to identify those with the highest chance of recovery.

Result:
Provided a score and a methodology for collecting by agent the delinquent portfolio.

Client:
Worldwide Pharmaceutical Company.

Issue:
Need for outcomes measurement on drugs in the areas of allergies, cardio, digestive and mental health.

Deliverable:
Tied mass marketing efforts with analysis of a loyalty based system involving a diary provided to patients and script detail provided by healthcare providers. Measurements compared the feelings of the patient to the scripts written by the provider against the advertising awareness dollars spent in a market.

Result:
Provided a testing methodology with specific outcomes measurements and the technology platform to capture data, measure it and produce meaningful management information.

Client:
National Producer of Pet Foods

Issue:
Need for analysis of coupon and card program with national grocery store chains.

Deliverable:
Created a test marrying coupon data, affinity cards and grocery store purchases to measure loyalty and velocity for the national producer.

Result:
Provided technology solution for capturing data and marrying to captured data by the grocery store chain and manufacturer.

Client:
Regional Telephone Company

Issue:
Needs to analyze market potential for instant credit and the establishment of new accounts in the cell business space.

Deliverable:
Created an instant credit function to be tested and implemented at regional/statewide venues (i.e. State Fairs in the Midwest) to create product sales and market penetration.

Result:
Provided the first portable instant credit solution to be distributed and installed in remote sites tied to credit bureaus and regional telecom company.